Force Operations Room Operator

Force Headquarters
Call Centre (Contact Management)
Contact Management and Resolution Centre (CMARC)
N/A
E

£19704 - £24759

Full Time
37
Shift Work, Weekend Working
Permanent
RV
The Contact Management Centre located at Derbyshire Constabulary Headquarters in Ripley is looking to appoint resilient and assertive Force Operations Room Operators acting as first line contact to our local communities.

The role involves working across both the Force Contact Centre and Force Control Room with both police officers and police staff. Successful applicants will effectively manage operational policing incidents ensuring that adequate resources are deployed to provide a high quality service.

You will ensure that all 999 emergency calls and 101 non-emergency calls from both internal and external sources are answered promptly and professionally in line with departmental and national targets. The role will involve recording incidents in accordance with both the National Standard of Incident Recording and National Standards of Crime Recording.

This role also includes booking appointments for members of the public to be seen at their home address or police station.

The full time roles cover a 24 hour. 7 day a week shift pattern attracting a 20% shift allowance and weekend hour’s payment. There is a rotating shift pattern of 4 days on and 4 days off which includes evening, night and weekend shifts.

How to apply:

To find out more, we are holding informal open evenings at Force Headquarters. Please click on the link below to reserve a place;

https://shrsc.tal.net/vx/appcentre-External/brand-5/candidate/so/pm/6/pl/1/opp/1552-Force-Operations-Room-Operator/en-GB

https://shrsc.tal.net/vx/appcentre-External/brand-5/candidate/so/pm/6/pl/1/opp/1553-Force-Operations-Room-Operator/en-GB

Key Dates:-
20th March – Open Evening 1800 & 1900
25th March – Closing date
Skills Test – 1st April 2019 -15th April 2019
Interviews – W/C 29th April 2019 - 3rd May 2019

This opportunity is closed to applications.