Telephone Researcher
Force Headquarters
Support Services
DB - Service Improvement
N/A
2
£18,501 - £19,032
12
Part Time
Permanent
RV
Are you passionate about making a difference?
Can you build a rapport quickly over the telephone?
Are you looking to gain experience in the public sector or for evening work?
If so, join us as a Telephone Researcher on a permanent, part-time basis, carrying out structured telephone interviews with the public.
As a force, we are always looking at ways we can continuously improve, not just to prevent crime from happening in the first place but also to provide a service and a workforce that is fit for the future, dynamic and efficient; this role plays a key part in that, helping us to gather feedback from victims of crime to make ongoing improvements.
Working as part of a team, you will guide victims through a survey script, gathering clear and accurate information about the service they received. An excellent communicator, empathetic, patient and polite, you’ll maintain a professional and courteous attitude at all times, as you probe for answers and gather feedback from participants.
Experience of working with members of the public would be advantageous and strong Microsoft Office skills, in particular Excel, is vital. If you have emotional resilience and can embodying the force values then we can offer you the training you will need to be successful in this role, as well as ongoing support from a great team.
All hours must be worked Monday to Thursday, 6pm to 9pm from our Force Headquarters.
Our police staff work side by side with police officers and make a real difference to people’s lives. From widely diverse backgrounds with very different personalities and aspirations, everyone who joins us plays a positive part in community policing.
Please note, as part of your application, you must provide both a CV and Supporting Statement, stating how you meet the essential/desirable criteria as listed in the job description. Please ensure you provide detailed evidence of your technical knowledge and experience within your application.
Previous Applicants need not apply
Vacancy closes 24th May 2022 at 23:55.
Can you build a rapport quickly over the telephone?
Are you looking to gain experience in the public sector or for evening work?
If so, join us as a Telephone Researcher on a permanent, part-time basis, carrying out structured telephone interviews with the public.
As a force, we are always looking at ways we can continuously improve, not just to prevent crime from happening in the first place but also to provide a service and a workforce that is fit for the future, dynamic and efficient; this role plays a key part in that, helping us to gather feedback from victims of crime to make ongoing improvements.
Working as part of a team, you will guide victims through a survey script, gathering clear and accurate information about the service they received. An excellent communicator, empathetic, patient and polite, you’ll maintain a professional and courteous attitude at all times, as you probe for answers and gather feedback from participants.
Experience of working with members of the public would be advantageous and strong Microsoft Office skills, in particular Excel, is vital. If you have emotional resilience and can embodying the force values then we can offer you the training you will need to be successful in this role, as well as ongoing support from a great team.
All hours must be worked Monday to Thursday, 6pm to 9pm from our Force Headquarters.
Our police staff work side by side with police officers and make a real difference to people’s lives. From widely diverse backgrounds with very different personalities and aspirations, everyone who joins us plays a positive part in community policing.
Please note, as part of your application, you must provide both a CV and Supporting Statement, stating how you meet the essential/desirable criteria as listed in the job description. Please ensure you provide detailed evidence of your technical knowledge and experience within your application.
Previous Applicants need not apply
Vacancy closes 24th May 2022 at 23:55.
This opportunity is closed to applications.