Telephone Researcher

Are you passionate about making a difference?
Can you build a rapport quickly over the telephone and are pro-active?
Are you looking to gain experience in the public sector or for evening work?

We are looking for committed Telephone Researchers to carry out structured telephone interviews with the public. The role is diverse and offers a wide range of variety. 

This is a Part time role, 12 hours per week, working Monday to Thursday, 6pm to 9pm from our Force Headquarters, Enderby, Leicestershire. The role is office based due to the nature of the work and therefore remote working cannot be offered.

As a force, we are always looking at ways we can continuously improve, not just to prevent crime from happening in the first place but also to provide a service and a workforce that is fit for the future, dynamic and efficient; this role plays a key part in that, helping us to gather feedback from victims of crime and incidents to make ongoing improvements.

Key Accountabilities

• Working as part of a team, you will guide victims through a survey script, gathering clear and accurate information about the service they received. An excellent communicator, empathetic, patient and polite, you’ll maintain a professional and courteous attitude at all times, as you probe for answers and gather feedback from participants.
• Experience of working with members of the public would be advantageous and strong Microsoft Office skills, in particular Excel, is vital. If you have emotional resilience and can embodying the force values then we can offer you the training you will need to be successful in this role, as well as ongoing support from a great team.

The must haves

• To be educated to GCSE standard or equivalent in English Language and Maths to Grade C and/or to have 12 months work experience in a post using English and Maths to the above
• To be able to maintain a sympathetic and empathetic approach to dealing with the public whilst treating people with dignity and respect at all times, remaining polite and courteous while communicating clearly.
• Must be flexible with regards to working hours as the post holder may be required to cover additional or different hours during periods when short-staffed or to accommodate interviewees requests for interview time.

Previous Applicants need not apply.

What’s in it for you?

At Leicestershire Police, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your very best. What’s more, we have a range of reward and benefits such as yearly salary increments, Bluelight Card (discounts), flexi scheme, pension contribution scheme, cycle to work scheme and so much more.

Salary - £22,101 - £22,671

For part time hours the salary will be calculated on a pro-rata basis, this is based on the number of hours for the vacancy. 

Next Steps

If you feel like this is a place where you can belong, we'd love to learn more about you. Please click apply to complete your application, stating how you meet the essential/desirable criteria as listed within the job description 

To support you with your application we have provided some guidance attached.

To find out more, register for our upcoming information webinars click here.

Please note, we will be reviewing applications as they are submitted. The role will remain open until all posts are successfully filled.

Who we are

Here at Leicestershire Police doesn't have to mean patrolling the streets. Just as important as our uniformed officers is our strong team of professional and support staff working behind the scenes. Its these skilled people, people like you who contribute to the policing of Leicestershire.   

To find out more about Leicestershire Police and understand how you can make a difference visit our careers website.

We welcome applications from individuals from all backgrounds and encourage anyone who has considered a career in policing to apply. We’re particularly keen to increase the number of females and candidates from black and minority ethnic communities and the LGBT community, so that we can truly reflect the communities that we serve in. 

The force is undertaking Hays Job Evaluation scheme; therefore the advertised grade may be subject to change. To be completed by April 2024 and if there are any changes to the grade, they will take effect from this date.