Contact Management Operator

Force Headquarters
Not applicable
Call Centre (Contact Management)
Contact Management and Resolution Centre (CMARC)

£22,677 - £27,690

Full Time
Shift Work, Weekend Working

Derbyshire Constabulary is committed to the principles of Equality, Fairness and Diversity, and we welcome applications from all sections of the community in our efforts to recruit a diverse and flexible workforce that reflects the region we serve.

Do you have what it takes?

An exciting full-time opportunity has arisen in the heart of the Contact Management Centre located at Derbyshire Constabulary Headquarters in Ripley. We are looking to appoint resilient, compassionate, and assertive problem solvers to join our dedicated team as a Contact Management Operator.

We are also offering part-time opportunities (up to 24 hours per week) 6pm – 12 midnight, various working patterns are available. Specific information regarding working patterns will be provided at interview stage.

We will provide the training and support you need to effectively manage operational policing incidents and offer a first-class quality service. Training will be 16 weeks, shifts working 5 days on 3 days off hours between 8am - midnight, during this period no annual leave can be taken.

Working across the Force Control Room alongside police officers and staff, your role may include ensuring that all 999/101 emergency/non-emergency calls are answered promptly and professionally and are accurately recorded in line with departmental and national targets. The calls will be highly varied and often challenging in nature, at times you will be talking to people in potentially dangerous or vulnerable situations. It will be your role to ensure adequate resources are deployed so your ability to stay calm and determine the most appropriate response will be vital.

Our Contact Management Operators are assigned to one of two main areas, contact handling and radio dispatch. Following your basic training, you will be allocated to one element initially, however you will receive ongoing training to become multi-skilled in both areas as your career progresses.

Shift patterns cover a 24-hour, 7 day a week operation; if successful, you will be offered a rotating shift pattern of 4 days on and 4 days off which includes evenings, nights and weekend shifts. As well as an attractive salary, you will receive additional enhancements to reflect the shift and weekend working, including a 20% shift allowance and weekend hours payment where applicable. This could equate to an additional £5,000-£6,000 per annum.

Our community is incredibly diverse, so we should be, too. That’s why we’re working hard to build an inclusive workforce, where you can be yourself. Whoever you are. Wherever you’re from. We are currently under-represented in a number of areas and recognise that this message needs to reach talented individuals who can add diverse skills and experiences to our organisation.

This vacancy will fill roles for Spring 2023 onwards.

Key Dates for the diary: -

  • We are holding a number of Information Sessions via Microsoft Teams to book a place click here
  • Skills Tests: 28th November – 2nd December 2022 in person at Force Headquarters
  • Interviews week beginning 2nd January 2023 in person at Force Headquarters

Previous applicants who applied and were assessed earlier during 2022 will not be expected to retake the assessment if successful and will be progressed to the interview stage following shortlisting.

Closing date: 27th November at 23:55pm

This opportunity is closed to applications.