Controller

Force Headquarters
Call Centre (Contact Management)
BC - Contact Mgmt Dept.
N/A
5

£21999 - £24,030

Full Time
37 - 24/7 Rotational Shift Work
Suitable for Job Share, Flexi-time, Part Time
Permanent
RV, CTC
Vacancies are available from Feb 2018 - Jan 2019

Through flexible and committed team working, we provide a high quality call handling and call management service to members of the community.

Primary Responsibilities:

* To be competent in the use of force IT and IT communications systems
* To prioritise and manage incident queues within the force command & control system (or business continuity systems)
* To deploy and coordinate resources to incidents in line with current practice.
* To ensure effective updating the incident log accurately.
Secondary Responsibilities:

Non-Emergency Calls:
* Answer calls requiring police assistance, and to interrogate the caller to establish the severity and nature of the incident and commence an incident log using the force’s command and control system.
* To liaise with other members of the force for calls requiring their ownership and attention, and to transfer telephone calls to appropriate extensions (including voice mail extensions).

Emergency Calls:
* Interrogate the caller to establish the severity and nature of incidents and commence an incident log using the force’s command and control system.
* To initiate appropriate action and to deal with incidents in line with graded response guidelines and other internal policies.

Please review the job description to ensure you meet the essential and desirable criteria before applying.

This opportunity is closed to applications.