Contact Management Operator

Force Headquarters
Not applicable
Call Centre (Contact Management)
Contact Management and Resolution Centre (CMARC)
N/A
E

£22,677 - £27,690

Full Time
37
Shift Work, Weekend Working
Permanent
MV

Do you have what it takes?

Would you like to be at work for only half the year?

Will you be there in someone's genuine time of need?

Are you seeking a hugely rewarding new career, where you will make a difference to the residents of Derbyshire every day?

If you've said YES to these questions, you could soon be managing our 999 and 101 calls, or dispatching teams to serious incidents.

We have exciting full-time opportunities in the heart of the Contact Management Centre located at Derbyshire Constabulary Headquarters in Ripley. We are looking to appoint resilient, compassionate, and assertive problem solvers to join our dedicated team as a Contact Management Operator.

We will provide the training and support you need to effectively manage operational policing incidents and offer a first-class quality service. Training will be for 12 weeks, during which you will be working Monday- Friday 8am - 4pm.  * Please note annual leave is restricted during this period as the training is fast-paced.

Working across the Force Control Room alongside police officers and staff, your role will include ensuring that all 999/101 emergency/non-emergency calls are answered promptly and professionally and are accurately recorded in line with departmental and national targets.

The calls will be highly varied and often challenging in nature.  At times you will be talking to people in potentially dangerous or vulnerable situations. It will be your role to ensure incidents are escalated to ensure essential Policing resources are deployed, so your ability to stay calm and determine the most appropriate response will be vital - but of course we'll be with you each step of the way as you learn the processes.

Our Contact Management Operators are assigned to one of two main areas, contact handling and radio dispatch. Following your basic training, you will be allocated to one element initially, however you will receive ongoing training to become multi-skilled in both areas as your career progresses.  We are a busy, collaborative team, supportive and hard working, and we find our roles incredibly rewarding.  We'd be delighted to receive your application to join us.

Shift patterns cover:

  • a 24-hour, 7 day a week operation
  • When successful, you will be offered a rotating shift pattern of 4 days on and 4 days off which includes evenings, nights and weekend shifts.

Salary is £22,677 - £27,690, you will receive additional enhancements to reflect the shift and weekend working, including a 20% shift allowance and weekend hours payment where applicable. This could equate to an additional £8,000-£9,000 per annum in total.

Our community is incredibly diverse, so we should be, too. That’s why we’re working hard to build an inclusive workforce, where you can be yourself. Whoever you are. Wherever you’re from. We are currently under-represented in a number of areas and recognise that this message needs to reach talented individuals who can add diverse skills and experiences to our organisation.

Derbyshire Constabulary is committed to the principles of Equality, Fairness and Diversity, and we welcome applications from all sections of the community in our efforts to recruit a diverse and flexible workforce that reflects the region we serve.


We have start dates from January 2024 onwards.

Key Dates for the diary: -

  • Skills Tests will happen throughout May and June,  in person at Force Headquarters, Ripley
  • Interviews will happen through late May, June and into early July in person at Force Headquarters

Previous applicants who applied and were assessed earlier this year or during 2022 will not be expected to retake the assessment if successful and will be progressed to the interview stage following shortlisting.

If you have previously applied for this role and would like to reapply, we would welcome your application.

Closing date: 25th June 2023 at 23:55pm

This opportunity is closed to applications.